Frequent questions
1. What is LoonyHub.com? LoonyHub.com is a premium creative hub that transforms exclusive digital graphics into limited-edition physical streetwear products. We focus on bold, eccentric, and visionary designs, ensuring every drop is a unique statement.
2. What does POD mean? POD stands for Print On Demand. This means your item is only printed and produced after the purchase is confirmed. This process ensures the exclusivity of each drop and avoids mass production waste and excess inventory.
3. Who produces and ships the products? All physical products are printed, packed, and shipped by our network of professional POD partners. LoonyHub.com fully coordinates and guarantees the entire process. We are your sole point of contact for all order and support issues. If you order multiple items, we do our best to route them to the same producer to minimize packaging, but we cannot guarantee all items will arrive in a single delivery.
4. How long does production and shipping take? Most of our products feature complex all-over prints, which require detailed production. Production typically takes 8 to 10 business days. Delivery time depends on the destination and can range from 5 to 15 additional business days. This means you can expect to receive your order within 15 to 30 business days from the date of your purchase on LoonyHub.com
5. Where do you ship? Currently, our POD suppliers ship to almost all locations worldwide. If your area is covered, the site's catalog will be fully accessible. To check the shipping availability for your specific address, please proceed to the checkout page. For more information, visit the Shipping Information page.
6. Can I return a product? Due to the custom, made-to-order nature of our limited-edition products, we do not accept returns or exchanges for buyer's remorse or incorrect sizing chosen by the customer. Returns are only accepted for defective items or if you received the wrong product (incorrect design, model, or size). Please refer to our Returns Policy for full details.
7. Can I request custom graphics? Yes. LoonyHub.com accepts requests for exclusive custom graphics. Based on the information you provide, our team will create a custom design that can be printed on demand.
8. How can I pay? We accept various secure payment methods, including major credit cards and digital payment services. You can choose your preferred option during checkout.
9. What if there's an issue with a product? Contact LoonyHub.com immediately. We handle the entire investigation and resolution process for all quality issues on your behalf. You must submit a report for any defect, damage, or incorrect item within 7 days from the date of delivery.
10. How can I contact LoonyHub.com customer service? You can contact us through the contact form on our website or via email at info@loonyhub.com. We aim to respond to all inquiries within 3–5 business days.
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